I called to schedule a boiler cleaning and possible part replacement service call and was pleasantly surprised to be offered an appointment in only 2 days. I decided to schedule the appointment for the next week due to my schedule but other companies were 2 or 3 weeks out. The day of the appointment the technician had an emergency call before our appointment so he was delayed by about 45 minutes. I did have to call to find out where he was but was provided an explanation and estimate on when he should arrive. Chris, the technician, was very helpful throughout the cleaning and inspection. He answered all of my many questions on our "new to us" home heating system and ensured I knew how to monitor it in the future. The burners were cleaned and he addressed my few points of possible concern. No pushy sales or service plans just a great experience. Thank you Potter Heating and Chris.
They were quick efficient and they helped us find a great replacement furnace that was very reasonably priced.
I would advise all homeowners to look no further than Potter-Perrone for their plumbing and heating needs.
The owner Suzanne DeFuria is meticulous about keeping her trucks and equipment in good condition and up to date. Her staff has always been clean, efficient, and timely for me. I give them the highest recommendation for their service.
Marvin did a great job explaining our options and giving us direction on filing the National Grid rebates. The installers also did an excellent job!