Suzanne, the owner, has never hesitated to tell me when needed, "No, you don't really need that, do this instead." For me, She is the epitome of customer service.
I had condensation leaving puddles on the floor near the chimney. Bryan came and made the correct diagnosis of cold air entering the bottom of the chimney, installed an insulated door, and the problem was solved.
The staff did a great job of explaining the use of our unit after installation. They answered all questions and concerns promptly.
I had a great experience. The staff was caring and showed concern to make sure I was satisfied with the work they did.
The installation guys were wonderful. I'm very happy with everything.