I found the staff to be very efficient and prompt and never really felt any pressure to buy something I didn't need.
I have always had very thorough service with Cook & Hayden Vision Care and my appointments are generally on time. I love that the staff will help me pick out frames and give me feedback without pressuring me to buy anything. They are all always so friendly, it's a pleasant experience when you go in there.
Every time I come in for an eye exam or to get new lenses, I've never had any problems or anything.
Even after trying on 20 pairs of sunglasses, the staff was super friendly and gave me great advice about which pairs looked best, even without pressuring me to buy them.
I have been going here for about 8 years for all my vision needs. They have the best staff. Highly recommended.