We had a pellet stove that we bought from them and it consistently had problems for a while with it, but they always came out to fix it because it was under warranty. On the last visit, they finally figured out what the problem was and even though it wasn't under warranty they fixed it for us without charge anyway. Great customer service, can't speak highly enough of them.

Over the years, whenever we have any questions, concerns, or how urgent the request is, a service member has always been available to help. I just wanted to take a moment to share my gratitude for all of your hard work on our behalf.

We have already spoken highly of Custom Heating & Plumbing and the organization and service you provide to your customers. We are so happy with how much you guys helped us when we were without heat in January. After we called, we had someone at our house to look at the problem and give us an estimate within 30 minutes. You guys are the best.

Custom Heating and Plumbing was very helpful. I called late one night with a problem and they handled it first thing in the morning. They really showed how much they cared and that I could count on them!

They helped me around the clock to control damage that was caused by a leak in the pump. They also helped install a brand new furnace. Couldn't be any more thankful!